A CSM is hired on a book of accounts and what happened to it. Upload your CV and see whether yours says what you owned, what you renewed and what you grew.
2 of 2 reviews left this month
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The role sets the bar. An APM CV is read for curiosity and transferable skills; a Group PM CV is read for strategy and portfolio impact.
Takes under a minute.
The review checks your CV against these, section by section.
What we see most often, and what to do instead.
Listing rituals instead of results
QBRs, check-ins and health scores are the job, not the result. Say what they led to: a renewal, an expansion, a save.
No book size
Without the number of accounts and the revenue behind them, a hiring manager cannot tell an enterprise CSM from a scaled one.
Reading like a support CV
Ticket handling belongs in a support role. A CSM CV should read commercial: retention, adoption, growth.
The kind of rewrite every section of your review comes back with.
Managed relationships with key customers and ran quarterly business reviews.
Owned 45 mid-market accounts worth $2.1M ARR; held 97% gross retention and sourced $310K in expansion through usage-led QBRs.
Why it works: Book size, retention and expansion in one line; the QBR becomes the method, not the claim.
Use the ones you can back up with experience. Applicant tracking systems and recruiters both scan for them, and both notice a list with nothing behind it.
Pick Customer Support & Success, then the level you are applying at. The reviewer reads CSM CVs for a book of accounts and commercial outcomes, not ticket volume.
Use the figure you can stand behind in an interview, such as renewals closed out of renewals due, or a range. A defensible number beats an impressive one you cannot explain.
Yes. Every account gets two full reviews a month at no cost, with no card required. Each review covers six sections of your CV and you can download it as a PDF.
Your CV is stored privately against your account and read by our AI reviewer to produce your feedback. It is never shown to employers. Remove your photo, home address and personal phone number before uploading; the review does not need them.
Each page opens the review with that role already selected, plus what hiring managers for it look for.
Business and customer roles