Support CVs often list ticket volumes and stop there. Upload yours and get a role-specific critique of what a support lead reads for: quality, speed, tools and the customers you kept happy.
2 of 2 reviews left this month
Drop your CV here
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The role sets the bar. An APM CV is read for curiosity and transferable skills; a Group PM CV is read for strategy and portfolio impact.
Takes under a minute.
The review checks your CV against these, section by section.
What we see most often, and what to do instead.
Counting tickets, not outcomes
"Handled 80 tickets a day" says you worked a queue. "Held 95% CSAT across 80 tickets a day" says you worked it well.
Burying languages and coverage
Fluency in a second language or experience covering weekend shifts are real hiring signals. Put them near the top, not in a hobbies line.
No product feedback loop
Turning recurring tickets into a fixed bug or a changed feature is one of the strongest things a support CV can show. Most leave it out.
The kind of rewrite every section of your review comes back with.
Responded to customer emails and chats.
Resolved 60+ chat and email tickets a day at 96% CSAT, and cut first response time from 4 hours to 50 minutes by rebuilding our Zendesk macros.
Why it works: Volume, quality and a before-and-after number in one line, plus the tool.
Use the ones you can back up with experience. Applicant tracking systems and recruiters both scan for them, and both notice a list with nothing behind it.
Use what your team did track: CSAT, tickets per day, response time targets you hit. If nothing was measured, describe the scope (channels, volume, product complexity) and one concrete problem you solved.
Yes. Choose the junior level and the review reads for transferable evidence instead: retail, hospitality or call-centre work, written communication and any tools you have used.
Yes. Every account gets two full reviews a month at no cost, with no card required. Each review covers six sections of your CV and you can download it as a PDF.
Your CV is stored privately against your account and read by our AI reviewer to produce your feedback. It is never shown to employers. Remove your photo, home address and personal phone number before uploading; the review does not need them.
Each page opens the review with that role already selected, plus what hiring managers for it look for.
Business and customer roles